Make Way For Me
Bunky had been complaining about our high cable/internet bill, so it was time to haggle with Comcast again. Naturally the way was fraught with obstacles.
- I called without having my account number in front of me, and apparently there are very few ways Comcast can tell if it is really you. One is to say how much you paid last month. I decided to hang up, look up the info and call back, since I had gotten through pretty quickly.
- After I looked up the amount, I then called back and spent 30+ minutes on hold (even though it was only maybe 2 minutes after I hung up). When I got through, the service representative told me she was just taking messages for people to get them out of the queue and that I could leave a message and be called back within 24 hours.
- I declined her offer, and instead waited 15 minutes and called back again. No hold time, and I got through on the first ring. Ha! Your evil trick to get the rest of the night off failed, Lazy Service Rep. Girl!
- Friendly Service Rep. showed I was paying for some extra channels I didn’t need. While this trimmed over $13/month off the bill, I no longer get Encore Classic Movies or the Country Music Channel. I had to listen to her read off a long list of channels I had never heard of, but by the end I felt very comfortable cutting the extra channels.
- I found out they were charging $3/month for me to rent a cable modem… that I already own and brought from VA. Thanks Comcast. How can you even charge to rent one of those things, anyway? You can buy a new one for like $40 now…
- I mentioned the dreaded names of Dish Network and Satellite TV, and magically a promotion for 6 months of $20/month off my bill appeared.
Not bad, and the time was definitely well spent. The promotion was for cheaper internet, so hopefully in 6 months I can call back and demand cheaper TV.
General | Kabitzin 5/1/2008 | 
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